We don’t just build customer service – we design experiences.
Discover our wide range of contact center solutions and increase your customer satisfaction and revenue.
Inbound customer service – when it’s essential that someone is always there
Whether it’s classic customer service, client support, or campaign hotlines, we deliver inbound services across multiple channels (phone, email, chat, social media) – flexibly tailored to your needs.
With dedicated or shared teams, available 24/7 or during regular hours, in Hungarian or foreign languages.
We can work within our own systems or integrate into yours – quickly, seamlessly, and with flexible pricing models.
Our services:
- Comprehensive customer service
- Client support
- Helpdesk
- Complaint handling
- FMCG info lines
- Overflow call handling
- Peak-time coverage
- Campaign hotlines
Outbound campaigns – when every interaction creates an experience
Our multilingual outbound campaigns are managed by highly trained professionals – our operators and leaders are experienced sales experts who continuously refine their skills through regular training.
Every project is tailored to the client: from sales strategy to script and target group. Upon request, we provide high-quality, well-segmented, GDPR-compliant B2B and B2C databases.
Expert-written call scripts further enhance campaign efficiency.
Our services:
- Telesales – direct and indirect sales
- Cross- and upselling campaigns
- Appointment setting (lead generation)
- Campaign follow-ups
- Customer reactivation
- Soft collection
- Customer satisfaction surveys
- Opinion polls
- GDPR-compliant marketing consent
AI and digital solutions – the new dimension of customer service
“AI doesn’t replace people – it empowers them.”
Our solutions make customer service and sales faster, smarter, and more accessible – while human talent focuses where it matters most.
Our virtual assistants independently handle simple inquiries, freeing your team to focus on complex, human-centric tasks. Our technology ensures 24/7 availability, enhanced customer experience, better quality assurance, and up to 30% cost savings.
Our customizable, brand-voice-ready AI solutions integrate seamlessly, whether for full automation or hybrid live support.
Try it now!
Talk to the Protocall Voice Agent live and experience a modern virtual colleague in action. Call the number below.
Services:
- Virtual customer service assistant
- Virtual sales assistant
- Interactive AI menu system
- Automated outbound calls
- Chatbots and chat agents
- Knowledge base assistant
- AI-based Quality Management
- Hybrid AI + live voice solutions
Consulting & Training – built on experience
If you’re developing your customer service or contact center operations, our practical knowledge isn’t a promise – it’s applied every day. Over decades of operation, we’ve built proven methodologies to help design, optimize, and implement new or existing systems, from HR and process optimization to technology solutions.
For complex organizations, we perform quick audits to assess KPIs, operations, and systems, followed by actionable improvement plans. We also assist throughout implementation and internal change processes.
Our training programs are based on millions of customer contacts and thousands of hours of operational and leadership experience – targeted, practical, and results-driven.
Services:
- Customer service quick audits,
- Telesales consulting
- Contact center consulting
- System implementation support
- Cost-efficiency analysis
- IT security consulting
- Customer service and telemarketing trainings
Interested in the service
We’ll gladly help you find the right solution for your company.
Please fill out the form below and one of our colleagues will contact you within one business day with a personalized proposal.
