Inbound customer service

Protocall’s inbound customer service solutions ensure your customers always receive a response — no matter which channel they reach out through. Our flexible, multilingual team can work on a dedicated or shared basis, seamlessly integrated with your systems, even 24/7. This guarantees consistent customer experience and predictable costs.

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Inbound customer service

Protocall’s inbound customer service solutions ensure your customers always receive a response — no matter which channel they reach out through. Our flexible, multilingual team can work on a dedicated or shared basis, seamlessly integrated with your systems, even 24/7. This guarantees consistent customer experience and predictable costs.

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When it’s essential that someone is always there

Whether it’s classic customer service, helpdesk, complaint management, or campaign hotlines, our services cover every channel: phone, email, chat, and social media. Our dedicated or shared operators provide customer support with regular or 24/7 availability. Our systems and processes integrate quickly — including with your CRM or ticketing platform.

Why Protocall?

Decades of experience in the customer service industry

Highly trained, multilingual operators

Full flexibility in working hours and team size

Cost-efficient pricing models (dedicated, shared, time-based)

Reliable technological background, data security, and GDPR compliance

Put Us to the Test!

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What our clients say about us

The effective, successful cooperation between Praktiker and Protocall is built on continuous dialogue, shared thinking, and a customer-friendly, client-oriented approach.

Praktiker Kft.

They are reliable, fast, accurate, and flexible. We love working with them.

Provident Pénzügyi Zrt.

From contract signing to call handling, the Protocall team has demonstrated a high level of professionalism and cooperation. They provided flexible staffing to meet our capacity needs, building the required team quickly and efficiently to deliver precise, high-quality work. Throughout our collaboration, we’ve come to know them as a friendly, helpful, and professionally prepared team — with skilled managers, coordinators, and agents. Their customer service activities ensured resource-optimized agent capacity and provided significant support while maintaining the expected quality indicators.

MBH Bank

"For Yettel, it is essential to work with a partner we can fully rely on, who creates value beyond sales figures and makes our customers even more satisfied with our services. Protocall has provided this from day one — nothing shows our satisfaction better than nearly 10 years of cooperation."

Yettel Magyarország

"P – professional
R – reliable
O – operator-friendly
T – productive
O – observant
C – committed
A – active
L – loyal
L – lively"

Colonnade Insurance S.A. Magyarországi Fióktelepe

Service flow

1. Needs assessment and quotation

Together we review call volumes, channels, and expectations, then prepare a tailored offer.

2. Implementation and onboarding

Our team quickly becomes familiar with your product, processes, and communication style.

3. Technical integration

If needed, we synchronize our systems with your CRM or ticketing platform.

4. Go-live

We launch inbound operations according to the agreed timeline.

5. Continuous operation and reporting

Your customers always receive a response, and you can track performance through regular reports.

6. Flexibility and scalability

The team size, supported languages, and service hours can be expanded as needed.

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