Consulting & Training

If you want to improve your customer service or contact center operations, with us, practical knowledge is not a promise — it’s applied daily experience. Our consulting and training programs focus on measurable results, helping you achieve greater efficiency in areas such as organizational development, sales performance, and technology solutions.

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Built on experience

Our consulting solutions cover the full spectrum of customer service: quick audits, cost-efficiency assessments, HR and process optimization, system implementation support, and IT security consulting. Our training programs are built on tens of millions of customer interactions and thousands of hours of operator and leadership experience, ensuring participants return to work prepared for real-life situations.

Why Protocall?

  • Decades of operational experience in customer service environments
  • Proven in-house methodologies and case studies
  • Practice-oriented training, not just theory
  • Customized consulting and educational programs
  • Ongoing support throughout implementation
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Put Us to the Test!

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What our clients say about us

The effective, successful cooperation between Praktiker and Protocall is built on continuous dialogue, shared thinking, and a customer-friendly, client-oriented approach.

Praktiker Kft.

They are reliable, fast, accurate, and flexible. We love working with them.

Provident Pénzügyi Zrt.

From contract signing to call handling, the Protocall team has demonstrated a high level of professionalism and cooperation. They provided flexible staffing to meet our capacity needs, building the required team quickly and efficiently to deliver precise, high-quality work. Throughout our collaboration, we’ve come to know them as a friendly, helpful, and professionally prepared team — with skilled managers, coordinators, and agents. Their customer service activities ensured resource-optimized agent capacity and provided significant support while maintaining the expected quality indicators.

MBH Bank

"For Yettel, it is essential to work with a partner we can fully rely on, who creates value beyond sales figures and makes our customers even more satisfied with our services. Protocall has provided this from day one — nothing shows our satisfaction better than nearly 10 years of cooperation."

Yettel Magyarország

"P – professional
R – reliable
O – operator-friendly
T – productive
O – observant
C – committed
A – active
L – loyal
L – lively"

Colonnade Insurance S.A. Magyarországi Fióktelepe

Service flow

1. Defining goals and challenges

Together we review which areas you wish to improve.

2. Quick audit and situation analysis

Our experts assess processes, systems, and performance indicators.

3. Action plan and program development

We provide concrete recommendations for development, training, or system optimization.

4. Implementation support

We actively participate in implementing changes and operating new systems.

5. Conducting training sessions

Our targeted, interactive training sessions provide immediately applicable knowledge.

6. Measuring results and follow-up

Based on reports and follow-up evaluations, we assess the impact of improvements and recommend further fine-tuning where needed.

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