Outbound campaigns

Our outbound campaigns are managed by experienced, multilingual operators who continuously enhance their skills through sales training. Every project is fully tailored to your business goals — from strategy to script and target group selection — ensuring that each campaign is both effective and engaging.

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When every interaction creates an experience

From direct and indirect sales calls, cross- and upselling campaigns, appointment setting, customer reactivation, and soft collection to opinion polling — our services cover the full spectrum. Upon request, we provide GDPR-compliant B2B and B2C databases and support campaigns with expert-written scripts to boost performance.

Why Protocall?

  • Experienced sales-trained operators and team leaders
  • Tailored campaign strategy for every client
  • Multilingual service and flexible team sizes
  • Access to high-quality, segmented databases
  • Transparent reporting and measurable results
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Put Us to the Test!

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What our clients say about us

The effective, successful cooperation between Praktiker and Protocall is built on continuous dialogue, shared thinking, and a customer-friendly, client-oriented approach.

Praktiker Kft.

They are reliable, fast, accurate, and flexible. We love working with them.

Provident Pénzügyi Zrt.

From contract signing to call handling, the Protocall team has demonstrated a high level of professionalism and cooperation. They provided flexible staffing to meet our capacity needs, building the required team quickly and efficiently to deliver precise, high-quality work. Throughout our collaboration, we’ve come to know them as a friendly, helpful, and professionally prepared team — with skilled managers, coordinators, and agents. Their customer service activities ensured resource-optimized agent capacity and provided significant support while maintaining the expected quality indicators.

MBH Bank

"For Yettel, it is essential to work with a partner we can fully rely on, who creates value beyond sales figures and makes our customers even more satisfied with our services. Protocall has provided this from day one — nothing shows our satisfaction better than nearly 10 years of cooperation."

Yettel Magyarország

"P – professional
R – reliable
O – operator-friendly
T – productive
O – observant
C – committed
A – active
L – loyal
L – lively"

Colonnade Insurance S.A. Magyarországi Fióktelepe

Service flow

1. Defining goals and expectations

Together we define the campaign’s objectives, KPIs, and target audience.

2. Strategy and script development

Our sales experts assist in developing effective messaging and processes.

3. Database provision or integration

We can use the client’s database or provide an appropriate one ourselves.

4. Operator training

Our team familiarizes themselves with your products, services, and brand tone.

5. Campaign launch and execution

Calls are launched according to schedule, with continuous quality monitoring.

6. Reporting and optimization

You receive regular reports, and we fine-tune the campaign as needed to achieve better results.

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