We build connections. We create trust.
For nearly two decades, we’ve been shaping the Hungarian customer service experience – with technology, humanity, and dedication.
What do we believe in?
Working with people is one of the best things in the world. We’re truly passionate about the world of contact centers. But what we do goes beyond passion – it’s expertise. We understand and speak the language of our clients and their customers. We approach every task with professional humility, united by one goal: creating value. Our work often means solving problems, but we’ve learned that beyond well-tested processes, a kind word and a smile can make all the difference. We believe in genuine human connections – because this isn’t just work. This is customer SERVICE. This is Protocall.
Our shared values
Social equality
We believe that every colleague should be judged by their results. That’s why at Protocall we categorically reject all forms of discrimination — religious, ethnic, gender-based, identity-related, social, or otherwise. In line with this principle, we joined the We Are Open community in 2017 to show that we welcome everyone without prejudice.
Supporting young professionals
We believe in offering equal opportunities for everyone — regardless of background or experience. We proudly support young professionals and provide them with the space, mentorship, and confidence to grow and succeed.
Employment of people with disabilities
In line with our principles, we actively welcome colleagues with disabilities. Beyond employment, we promote inclusion through training, internal communication, and awareness programs — shaping a workplace that values everyone and inspires society as a whole.
Supporting parents with young children
From the moment a mother gives birth, she takes on the most beautiful calling in the world. From experience, we know how much it means for mothers with young children to have a workplace that welcomes them — whether as new colleagues or as returning team members.
Stress-free workplace
Less stress doesn’t just make our colleagues more balanced — it creates a healthier, more balanced society. That’s why we support remote work and make sure everyone has enough quality free time. During working hours, we provide modern, comfortable offices, training, and team-building programs — and in their free time, opportunities to stay active and recharge.
Energy efficiency
A sustainable future starts today. In our offices, we use energy-saving lights, switch off devices at the end of the day, and avoid wasting energy in unused spaces. Small actions can lead to meaningful change.
Selective waste collection
One of the best examples of how small acts of mindfulness can lead to a big shift in mindset.
Bike-friendly workplace
We love cycling, so it’s only natural that we provide safe bicycle storage for everyone who believes life is greener on two wheels.
Sponsorship
Guided by the motto “A sound mind in a sound body,” we actively promote healthy living and sports in three key areas. Protocall is a proud sponsor of the Gyulai István Memorial – Hungarian Grand Prix, a supporter of MTK Budapest FC, and a key partner of the Pick Szeged handball team. Since 2016, we’ve also redefined our Christmas tradition — instead of exchanging gifts, we donate to charities on behalf of our employees.
Our Leadership
Anita Metz
CEO
Anita began her career at the First Pest Telephone Company and MC Direct, and of her 25 years spent in the contact centre sector, she has worked 17 as a member of management. She took over the leadership of Protocall’s call centre in 2009 and, until her appointment as CEO in 2024, proved her outstanding capability by overseeing hundreds of telesales and customer service projects. She is an avid reader. She enjoys football—not only watching it, but often appearing on the pitch as a player as well.
András Lőrincz
Business Development Director
During his more than 15 years in customer service and telesales, András has applied his knowledge and experience in a variety of roles. At Studio Moderna, and later within the Protocall team, he gained experience in supervisory and project management positions, and since 2014 he has served as Protocall’s Director of Business Development. He is personally involved in client relationship and contact centre development projects, and is devoted to improving customer service in Hungary as the President of the country’s largest professional platform, CONTACT. On András’s sporting map, bodyweight training takes centre stage, while for leisure he is best found somewhere within the travel–music–gastronomy triangle.
Our Awards
2010
Call Center of the Year
2011
Call Center of the Year
2012
Call Center of the Year
2019
Merchant of the Year Award
(BKIK, District XII)
2019
Lovable Workplace Award
2020
Lovable Workplace Award
2020
Employer Branding Special Award
(DreamJobs)
It takes a team — preferably the best!
We believe that to be the best, we must work with the best. For every client need, we deliver the highest-quality solutions through the perfect combination of dedicated teams and cross-functional experts.
Point-of-sale marketing and merchandising solutions,
logistics and packaging base,
Sales outsourcing
Classic ATL, BTL, and online agency services,
Event marketing,
PR solutions,
Corporate communication services
Temporary staffing,
Recruitment,
Comprehensive HR services